Contact Us


Service Tel: +86 18060741794 (7:00pm to 4:30pm Monday to Friday (EST))


Service Email: support@bigeyedfox.com


Company Address:Room 503, No.247, Houkengqianshe, Huli District, Xiamen, China




FAQ


1.What kind of payment do you accept?

We accept paypal as the main payment method. Security measures are taken to protect your information in case accessing by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. we are not in the position to access to any your information.


2.What is your change/cancellation policy?

We will be happy to help you change your color, size, picture, or cancel/refund the order - just fill in the Contact Form below as soon as possible with your order number, email address, and your desired changes. Changes/cancellations to orders will only be accepted before an order is put into production.

If you need to change your shipping address, we can help right up until the order is shipped. Please send us a message below with the current shipping address on file and the address that you would like to change it to.


Please review our Return Policy here if you have other questions regarding this subject.


3.When can I except my shipment?

Typically, it takes about 3-5 business days for our Products to be produced and sent out. Once shipped, It will deliver continental US orders in 10-15 business days. International shipping times vary based on the destination.


Please note that during the holidays our production time may vary.

Tips: As the impact of COVID-19, the delivery may be delayed according to the local epidemic situation and government policies.


4.What carrier do you use for my package and how long for shipping?

a.Shipping time: several days to most countries.

b.Express delivery with tracking number: DHL, EMS, UPS, Fedex, UPS and so on.


5.How much is shipping?

1.Standard Shipping is $9.99  (5-12 Business Days).

2.Urgent Shipping is $24.99  (2-5 Business Days).